Customer Satisfaction
Survey

Dear Partner,

Thank you very much for taking your time to fill out our satisfaction survey! The goal of this questionnaire is to get a clear view about how our products and services are seen by our clients in order to increase the value they bring. Please feel free to add any suggestions or comments that help us achieve these goals.

Name *

Bank *

GENERAL SATISFACTION

Q1. Please indicate the level of your overall satisfaction with ApPello, considering the whole package of product(s) and service(s)!

5 - Totally satisfied	4 - Satisfied	3 - Neutral	2 - Not satisfied	1 - Not satisfied at all	Not relevant / no opinion
5 - Totally satisfied5 - Totally satisfied	4 - Satisfied4 - Satisfied	3 - Neutral3 - Neutral	2 - Not satisfied2 - Not satisfied	1 - Not satisfied at all1 - Not satisfied at all	Not relevant / no opinionNot relevant / no opinion

Q2. How likely it is you would choose ApPello again for a similar solution?

5 - Extremely likely	4 - Rather likely	3 - Neutral	2 - Rather not likely	1 - Not at all likely	Not relevant / no opinion
5 - Extremely likely5 - Extremely likely	4 - Rather likely4 - Rather likely	3 - Neutral3 - Neutral	2 - Rather not likely2 - Rather not likely	1 - Not at all likely1 - Not at all likely	Not relevant / no opinionNot relevant / no opinion


0	1	2	3	4	5	6	7	8	9	10

PRODUCT

Q4. Do you agree? ApPello's product...

	5 - Totally agree	4 - Agree	3 - Neutral	2 - Not agree	1 - Not agree at all	Not relevant / no opinion
is easy to use	5 - Totally agreeis easy to use 5 - Totally agree	4 - Agreeis easy to use 4 - Agree	3 - Neutralis easy to use 3 - Neutral	2 - Not agreeis easy to use 2 - Not agree	1 - Not agree at allis easy to use 1 - Not agree at all	Not relevant / no opinionis easy to use Not relevant / no opinion
is reliable	5 - Totally agreeis reliable 5 - Totally agree	4 - Agreeis reliable 4 - Agree	3 - Neutralis reliable 3 - Neutral	2 - Not agreeis reliable 2 - Not agree	1 - Not agree at allis reliable 1 - Not agree at all	Not relevant / no opinionis reliable Not relevant / no opinion
provides solution to all our business needs	5 - Totally agreeprovides solution to all our business needs 5 - Totally agree	4 - Agreeprovides solution to all our business needs 4 - Agree	3 - Neutralprovides solution to all our business needs 3 - Neutral	2 - Not agreeprovides solution to all our business needs 2 - Not agree	1 - Not agree at allprovides solution to all our business needs 1 - Not agree at all	Not relevant / no opinionprovides solution to all our business needs Not relevant / no opinion

SUPPORT SERVICE

Q5. Do you agree? ApPello's support service...

	5 - Totally agree	4 - Agree	3 - Neutral	2 - Not agree	1 - Not agree at all	Not relevant / no opinion
colleagues are helpful	5 - Totally agreecolleagues are helpful 5 - Totally agree	4 - Agreecolleagues are helpful 4 - Agree	3 - Neutralcolleagues are helpful 3 - Neutral	2 - Not agreecolleagues are helpful 2 - Not agree	1 - Not agree at allcolleagues are helpful 1 - Not agree at all	Not relevant / no opinioncolleagues are helpful Not relevant / no opinion
colleagues are highly professional	5 - Totally agreecolleagues are highly professional 5 - Totally agree	4 - Agreecolleagues are highly professional 4 - Agree	3 - Neutralcolleagues are highly professional 3 - Neutral	2 - Not agreecolleagues are highly professional 2 - Not agree	1 - Not agree at allcolleagues are highly professional 1 - Not agree at all	Not relevant / no opinioncolleagues are highly professional Not relevant / no opinion
reaction time is quick enough	5 - Totally agreereaction time is quick enough 5 - Totally agree	4 - Agreereaction time is quick enough 4 - Agree	3 - Neutralreaction time is quick enough 3 - Neutral	2 - Not agreereaction time is quick enough 2 - Not agree	1 - Not agree at allreaction time is quick enough 1 - Not agree at all	Not relevant / no opinionreaction time is quick enough Not relevant / no opinion

NEW VERSIONS OF THE PRODUCT / UPGRADES

Q6. I am receiving enough information about new features

5 - Totally agree	4 - Agree	3 - Neutral	2 - Not agree	1 - Not agree at all	Not relevant / no opinion
5 - Totally agree5 - Totally agree	4 - Agree4 - Agree	3 - Neutral3 - Neutral	2 - Not agree2 - Not agree	1 - Not agree at all1 - Not agree at all	Not relevant / no opinionNot relevant / no opinion

Q7. I am willing to consider the implementation of new versions of the software (may involve additional implementation costs and commitment of Bank resources)

5 - Extremely likely	4 - Rather likely	3 - Neutral	2 - Rather not likely	1 - Not at all likely	Not relevant / no opinion
5 - Extremely likely5 - Extremely likely	4 - Rather likely4 - Rather likely	3 - Neutral3 - Neutral	2 - Rather not likely2 - Rather not likely	1 - Not at all likely1 - Not at all likely	Not relevant / no opinionNot relevant / no opinion

EXPERIENCE and RECOMMENDATIONS

Q8. Please provide some thoughts about what you like when using ApPello product(s) and service(s)!

Q9. Please provide some thoughts about what ApPello should change (stop or start) in order to improve your satisfaction?

Q10. What kind of new product features, modules or services would you find useful?

Customer Satisfaction
Survey

Dear Partner,

GENERAL SATISFACTION

PRODUCT

SUPPORT SERVICE

NEW VERSIONS OF THE PRODUCT / UPGRADES

EXPERIENCE and RECOMMENDATIONS

Are you
Interested?

APPELLO HUNGARY

APPELLO AUSTRIA

APPELLO CZECH

APPELLO ROMANIA

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© 2024 ApPello. All rights reserved

Customer Satisfaction Survey

Dear Partner,

GENERAL SATISFACTION

PRODUCT

SUPPORT SERVICE

NEW VERSIONS OF THE PRODUCT / UPGRADES

EXPERIENCE and RECOMMENDATIONS

Are youInterested?

APPELLO HUNGARY

APPELLO AUSTRIA

APPELLO CZECH

APPELLO ROMANIA

follow us

© 2024 ApPello. All rights reserved

Customer Satisfaction
Survey

Are you
Interested?